Refund policy
Return & Refund Policy
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
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1. Change of Mind Returns (Voluntary)
We offer a 30-day change of mind return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a change-of-mind return:
-The item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
-You must provide a receipt or proof of purchase.
The customer is responsible for paying return shipping costs for change-of-mind returns.
Exceptions:Change-of-mind returns do not apply to gift cards, custom/personalized items, or personal care goods. Sale or discounted items cannot be returned for change of mind, but remain fully covered under Australian Consumer Law if faulty or defective.
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2. Faulty, Damaged, or Incorrect Items (Australian Consumer Law)
Please inspect your order upon reception and contact us immediately at admin@usediphone.com if the item is defective, damaged, or if you receive the wrong item so that we can make it right.
Under the Australian Consumer Law:
You are not required to return faulty goods in their original packaging to make a claim.
If an item has a major failure (e.g., it is unsafe, fundamentally defective, or significantly different from the product description/grading), you are entitled to choose between a full refund or a replacement.
If the fault is minor, we will repair or replace the item within a reasonable timeframe.
Return Shipping: If your item is confirmed to be faulty, damaged, or incorrect, we will provide a prepaid return shipping label or reimburse reasonable postage costs.
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3. Exchanges
The fastest way to ensure you get what you want is to request a return for the item you have (once approved) and make a separate purchase for the new item.
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4. Countries outside Australia
This Return & Refund Policy is strictly valid only for customers located in Australia.
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5. Refunds & Processing
Once we receive and inspect your return, we will notify you of the outcome.
Approved Refunds: Refunds will automatically be issued to your original payment method within 10 business days.
Please note that banks or credit card providers may take additional time to post the refund to your account.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at admin@usediphone.com.