Return Policy

7-Day Change of Mind Return

Not happy with your purchase? We offer a 7-day change of mind return on all iPhones. If you change your mind within 7 days of delivery, you can return the device for a full refund (minus shipping costs).

Conditions for Change of Mind Returns

• Item must be in the same condition as received
• No additional wear, scratches, or damage
• All original accessories included (charger, cable, packaging)
• Device must not be activated with a new iCloud account
• Return shipping costs are the responsibility of the customer

14-Day Dead on Arrival (DOA) Return

If your iPhone arrives faulty or not as described, we offer a 14-day DOA return with free return shipping. Contact us within 14 days of delivery and we will arrange a prepaid return label.

How to Initiate a Return

1. Email us at admin@usediphone.com with your order number
2. Specify the reason for return (change of mind or faulty/DOA)
3. We will respond within 24 hours with return instructions
4. Package the device securely and ship it back
5. Once received and inspected, your refund will be processed within 3-5 business days

Refund Method

Refunds are issued to the original payment method. Please allow 3-10 business days for the refund to appear in your account, depending on your bank or payment provider.

Non-Returnable Items

• Accessories (chargers, cables, cases) if the packaging is opened
• Items that have been damaged by the customer
• Items returned after the 7-day (change of mind) or 14-day (DOA) window

Warranty Replacements vs Returns

If your iPhone develops a hardware fault after 14 days, it is covered by our 1-Year Replacement Warranty rather than the return policy. We will replace the device rather than issue a refund.

Contact Us

For any return-related questions, email admin@usediphone.com or call us during business hours. We aim to respond to all return requests within 24 hours.